Cancellation & Refund Policy

Cancellation Terms

We only accept cancellation requests within 1 day of your order. However, we cannot cancel the order if the vendor has already started the shipping process.

We do not accept cancellation requests for opened items. However, we can offer a refund or replacement if the product quality is poor.

Damaged or Defective Items

In case of receipt of damaged or defective items, please report the same to our Customer Service Team. The request will be entertained once the merchant has checked and determined the same at their own end. This should be reported within 24 hours of receipt of the products.

Return Process

To initiate a return, contact us at ekayretail@gmail.com or call +91 81139 15991 within the return window. We will provide you with return shipping instructions and process your refund within 5–7 business days of receiving the returned item.

Refund Conditions

Refunds are issued to the original payment method. Items must be in original, unused condition with all packaging and documentation. We reserve the right to refuse refunds for items that show signs of wear or use.

Non-Refundable Items

Custom or personalized orders, and items marked as “Final Sale” are non-refundable. Please review product descriptions carefully before purchase.