Shipping & Delivery Policy

Welcome to dhworld. in. We are committed to delivering your orders accurately, in good condition, and on time. Please review the following Shipping and Delivery Policy to understand how your products are handled, shipped, and delivered to your doorstep.

International and Domestic Shipping

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post only.

Shipping Timelines

Orders are shipped within 2-3 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

Liability and Delays

E-KAY RETAIL LLP is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 2-3 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

Out of Stock Items

If an item you ordered is found to be out of stock after your order has been placed and confirmed, we will notify you immediately (usually within 1 business day) using the contact information provided (typically email or phone). You may cancel the out-of-stock item (or the entire order). We will issue a full refund for the item(s) cancelled within 2-3 business days.

Delivery Address and Confirmation

Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration.

Contact Us

For any issues in utilizing our services, you may contact our helpdesk on +91 81139 15991 or ekayretail@gmail.com.